Global Corporation Financial Services and Reinsurance Case Study

Client Situation

A US-based group of insurance, reinsurance and service companies specialising in the management of legacy and run-off insurance businesses and portfolios and an industry leader in claim resolution, reinsurance recovery and dispute resolution. The major issues faced were bringing together a new team under a new leadership (CEO) and changing the culture of the organisation from one of “tell” to one of engagement, ownership, accountability and alignment as a business, team and individuals. Therefore, the newly appointed CEO required support to address these issues and help create the foundations of a high performing, exemplary leadership team; aligning the Leadership Team behind the vision, goals and strategies of the business and understand how they could be more effective as a team

Creating an environment in which the Leadership Team could focus on results and execution through effective relationships and ways of working
Creating the foundations of a high performing, exemplary leadership team for the US business
Providing on-going support to the CEO in order that he delivers the most value in his role
Improving Leadership Team’s understanding of the organisation, their industry and the commercial environment in which they work

The Leadership Team were engaged and aligned behind the business agenda and strategic challenges
They had clearly define roles and accountabilities and established clear ownership both individually and collectively
New ways of working and behaviours were agreed and implemented, which were consistent and aligned behind the business strategy to maximise performance
The team members were able to hold one another to account and work together with a relentless focus on delivery, leadership, management, relationships and ways of working
The team increased their impact and understood how to begin to create a culture of excellence throughout the rest of the organisation