Design & Development Global PLC ICT Solutions Case Study

Client Situation

New CEO of £1.5b turnover looking to double turnover in 2 – 3 years. Company had matrix structure but was very functional in nature with a ‘stovepipe’ culture in which co-operation was poor, partly due to conflicting P&L targets

Developed business model that could move them to the next level in business performance. Included recommendations on structures, governance and organisational development supported by clear benefits and benchmarking
Investigated the market sector and how it was currently being serviced, and benchmarked competitors
Facilitated Board business strategy workshops, challenging individuals on company business and people strategy and their role in delivering targets
Recommended number of structural options, with processes, systems and behaviours
Facilitated transition team to steer the process, deliver business benefits at pace and create implementation plan for rollout to whole business

New customer-centric structure with supporting operations and enabling teams
New Board structure and governance procedures
Recommendations on changes to collaborative working, processes and e-business approach
Company able to increase revenues and maintain margins despite downturn in sector market