Delivering Strategic Performance Case Study
- Client: Global PLC Telecommunications
- Service: Delivering Strategic Performance
Client Situation
- Company about to embark on a major reorganisation as a result of increased competition, moving from a global regionally-based structure, controlled from corporate head office, to organisation based on business units, focused around a customer base, with autonomy over business strategy
Our Role
- Implemented change management programme to improve Management Team’s understanding of the organisation, their industry and the commercial environment in which they work
Outputs
- Market share in one sector rose by 35% in 3 months
- Lead-time on 3 key products dropped from 18 weeks to 7 Days
- Attitude towards company and changes showed 98% of all employees understood and believed in the changes that were being asked of them
- Majority of employees believed that their managers ‘lived’ and demonstrated the values and behaviours they were looking for (compared with less than 10% in the previous year)
